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Response time: within 24 hours (NZT).
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Frequently Asked Questions
When will my order ship?
Orders are processed and shipped within 1–2 business days.
How long does delivery take?
Delivery usually takes 7–10 business days to the USA, Australia, and New Zealand.
Shipments to other countries may take longer depending on local customs and postal conditions.
Can I change or cancel my order?
Yes, you can change or cancel your order within 12 hours after placing it.
Once your order has been processed or shipped, we’re unable to make any changes.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging.
Every returned product goes through a two-step inspection process to ensure quality and authenticity.
Please contact us before returning any item so we can assist you with the process.
Still need help?
If your question isn’t covered above, please reach out through the chat icon at the bottom right corner of this page.
Our team is available to assist you within 24 hours.
Is the adapter included?
Yes. Each Circlo Lamp includes a compatible power adapter in the box.
Simply plug it in and enjoy instant setup.
Can I adjust the light color or brightness?
Yes. You can change the color by lightly tapping the floating sphere.
Each tap cycles through different lighting modes.
Does the lamp make any noise while operating?
No. The magnetic levitation and LED lighting are completely silent.